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A machine learning model that warns dispatchers about late deliveries up to six hours in advance.
prediction accuracy
87%
average early warning
6 h
customer complaints
−23%
The challenge
RouteWise operates 1,400 trucks across Central Europe. Delays were only discovered when customers called to complain, leaving dispatchers no time to react.
Our approach
→We combined GPS data, weather forecasts and traffic feeds into a single real-time data pipeline.
→A gradient-boosted model predicts the probability of a delay for every active delivery, every five minutes.
→Dispatchers see predictions in a simple dashboard and can reroute trucks or notify customers with one click.
“For the first time, we call our customers before they call us.”
Pieter de Vries Head of Operations, RouteWise Logistics
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